(I) Privacy Terms
If you are an existing customer or vendor of ours, or a representative of an existing customer of ours, further details about how we use your personal data are set out in your/your employer’s customer contract with us. We may provide further notices to you at the point we collect your personal data, which will highlight any further information relating to our use of that personal data and, where applicable, provide you with the ability to opt in or out of selected uses.
i. What personal data about you we may collect;
ii. How we may use your personal data;
iii. How we protect your personal data;
iv. Contacting us & your rights to prevent marketing and to access and update your personal data; and
If you are based in the European Economic Area during your interactions with us(other than solely for travel purposes), the laws in those countries require us to provide you with additional information about our processing activities. We have included this information in
II) European Appendix.
1. Information we may collect about you
SOL-X will collect your Personal Data in the following situations:
a) Information you provide to us ► personal data that you provide to us, such as when using the contact form on our website, including your name, email address, other contact details;
b) Information you provide when applying for a role at SOL-X ► if you apply for a role at SOL-X through the Website, we may collect, where permitted by law and appropriate, your CV or résumé and contact details. We may also undertake criminal records or financial probity checks or other independent searches to assess your suitability for the position where permitted by, and in accordance with, applicable laws;
c) Our correspondence ► if you contact us, we will typically keep a record of that correspondence;
d) Your feedback ► we may ask you for feedback from time to time, that we use to help us to improve our service; and
e) Website and communication usage ► details of your visits to our Website and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, information about your device, traffic data, location data, web logs and other communication data, and there sources that you access.
2. How We Use Your Personal Data
2.1 Personal Data collected, process and stored may be used for the following purposes:
a) To communicate effectively with you and conduct our business ► to conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us;
b) To assess your application for a role at SOL-X ► to assess your application prior to entering into an employment contract with us and pursuant to laws to which SOL-X is subject(e.g. in relation to equal opportunities). This processing is a necessary pre-condition of entering into any future contract with you and for SOL-X to fulfill its employment duties with respect to other employees and you yourself(should you be employed by SOL-X). If you are unable to provide us with the information we request for this purpose, we may be unable to assess your appropriateness for the job applied for or to communicate with you.
c) To provide you with marketing materials ► to provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own products and services to you by post, email, and phone and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in the “Contacting Us” section below.
d) For research and development purposes ► to analyze your personal data in order to better understand your and our other clients’ business and marketing requirements, to better understand our business and develop our products and services;
e) To monitor certain activities ► to monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud;
f) To inform you of changes ► to notify you about changes to our services and products;
g) To ensure website content is relevant ► to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers;
h) To re-organize or make changes to our business ► in the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or(iii) undergo a re-organization, we may need to transfer some or all of your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this policy.
i) In connection with legal or regulatory obligations ► We may process your personal data to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will generally direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
j) Transmission, storage and security of your personal data
3. Sharing Your Personal Data
3.1 Sharing with third parties
We may disclose personal data for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors)that perform activities on our behalf and to other third parties in connection with our legal and regulatory obligations (as described above).
Our Website may contain links to other third-party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data. Please check these policies before you submit any personal data to such third-party websites.
3.2 Export to other countries
4. Transmission, Storage and Security of Your Personal Data
4.1 No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with data protection legislative requirements.
4.2 All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards.
5. Retention of Personal Information
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymized information) or securely destroy the data.
6. Your Rights and Contacting us
6.1 Access, Updating, Editing and Deleting Data
a) We will use reasonable endeavors to ensure that your personal data is accurate. In order to assist us with this, you may notify us of any changes to the personal data that you have provided to us by contacting us as set out in the “Contacting Us” section below.
b) You may request for access or a copy of your User Data and may request that we correct the data if it is inaccurate or delete the data.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us as set out in the “Contacting Us” section below.
6.3 Contacting Us
If you have any questions in relation to this policy, please contact us at email@example.com
6.5 Our Commitment to User Privacy
To ensure integrity and security of user personal information, our privacy and security guidelines are communicated to all employees and strictly enforced within the company.
(I) European Appendix
If you are based in the European Economic Area (EEA), the European data protection law (EU DP Law) require us to provide you with additional information about our processing activities, including information about rights that you have in relation to your personal information that we handle.
1. Why we collect your data, and who we disclose it to
EU Use Bases Table
Purpose for which we collect and use personal information
To communicate effectively with you and conduct our business
To assess your application for a role at SOL-X
To provide you with marketing materials
For research and development purposes
To monitor certain activities
To inform you of changes
To ensure Website content is relevant
To re-organise or make changes to our business
In connection with legal or regulatory obligations
2.1(i), 2.1 (j), 3.1 and 3.2
These are the principal legal grounds that justify our use of your information:
Contract performance: where your information is necessary to enter into or perform our contract with you.
Legal obligation: where we need to use your information to comply with our legal obligations.
Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.
1. Export outside the EEA
2.2 Where we transfer personal data from inside the European Economic Area (the EEA) to outside the EEA, we may be required to take specific additional measures to safeguard the relevant personal data. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal data to these jurisdictions. In countries which have not had these approvals (see the full list here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm ), we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements.
2. Your additional rights
a) provide you with further details on the use we make of your information;
b) provide you with a copy of information that you have provided to us;
d) delete any personal data that we no longer have a lawful ground to use;
f) to ask us to transmit the personal data you have provided to us and we still hold about you to a third party electronically;
g) to ask us to transmit the personal data you have provided to us and we still hold about you to a third party electronically;
h) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
i) restrict how we use your information whilst a complaint is being investigated.
3.2 Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights, we will check your entitlement and respond in most cases within a month.
3.3 If you are not satisfied with our use of your personal information or our response to any exercise of these rights you have the right to complain to the Information Commissioner’s Office or the data protection regulator in your country.
4. Contacting Us
If after contacting us you do not feel that we have adequately addressed your concerns, you may contact the data protection regulator in your country (listed here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080).
Last Updated: 16 February 2021